Steve Morris: Lost gurus of the 80s – Jan Carlzon (Part 1: Moments of Truth)
Jan Carlzon’s book Moments of Truth comes from the depths of the 1980s. It is both prophetic and deeply inspiring and as fresh and relevant now as it was when he wrote it. Carlzon was the young and dynamic president and CEO of Scandinavian Airline Services (SAS). He faced (...)
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